Checklist

1. Can I see it on my computer? No, go to step 2
2. Can I see it on my mobile phone from a different ISP?
   • Switch Mobile to 3G or 4G then check?
     • Yes, Your computer IP is probably blocked. Please follow the link
     • No, Contact ISP provider. see below
3. Contact ISP provider
   • If they confirm it is up then it may be a localised problem to your area, service routers in area may be re-propagating. There may be an outage not due to the server itself. Give it time then test again using 4G.
   • If not, see below
4. If WebEngin confirms an outage. WebEngin has 99.9% uptime. If an outage is the case, WebEngin will endeavour to bring the site up as soon as possible
   • If WebEngin confirms it is up, see step 5
5. Has your website been hacked?
   • Contact website developer or WebEngin

Common Causes

• Hacked sites, contact website developer or WebEngin.
• DNS changes, propagation.
• ISP exchanges services, changes, propagation.
• 0.01% genuine technical server outage.

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